Track My Order
King Power MemberAbout UsContact Us

King Power | Privacy Policy

Privacy Policy

We comply the policy strictly and we take the customers privacy seriously. We will collect, save, hold, preserve, disclose, transfer or use your personal information as set forth below.

To preserve data is about credibility and trust. Your privacy is important to us. We will use your name and other related information of yours only for those conditions set in privacy policy. We will collect information only to the extent necessary for such operations and we will only collect the related business contact information between you and us.

We will retain your information for only as permitted by law or as required by the purpose of storing the information.

You can access or visit E-Commerce Platform (The meaning given in the Terms of Service) and see products without any of your information needed while visiting E-Commerce Platform. Your status will not be disclosed. Then, we are unable to identify you at all time you are visiting the E-Commerce Platform except you have an account on E-Commerce Platform and you logged in by using your account and password.

If you have any comments, suggestions or criticisms, you can contact us via email: cs@kingpower.com

Collecting personal information

When you create a King Power account or give your personal information through E-Commerce Platform, the information that we would like to collect might include;

  • Name
  • Gender / Age
  • Date / Month / Year of birth
  • Address / Delivery address
  • Travel information
  • Passport number
  • Email
  • Contact number / Mobile phone number

You must give your personal information to us, to our authorized representative or via E-Commerce platform only. The given information must be authentic, complete and must not be ambiguous or cause any misunderstanding. You must keep your information up-to-date and notice us when you have made a change. (Details are as follows.)

We reserve the right to request additional documents in order to verify that the information you have provided is correct.

We will be able to collect your personal data only if you have given them to us with your consent. If you choose not to give your personal information to us or to withdraw consent of giving it, we may not be able to provide our services to you.

You may have to access and change your personal information that you have provided us at all times as mentioned below. If you provide us information of third parties, we will assume that you have been granted their consent or are allowed to disclose and give their personal information to us. If you subscribe for King Power Online Shopping services through Social Media account, or connect your King Power account to your Social Media account, or use other King Power Social Media, we may access your personal information, which you have given with your consent to the Social Media account through the service providers under their policies, we will manage your personal information granted as in King Power Privacy Policy.

Using and Disclosing Personal Information

We will use the information given by you or will pass it to the third parties (including related companies, external service providers, third party vendors) for benefit of the whole company or for parts of it as mentioned below;

  • For processing or supporting services (The meaning given in the Terms of Service) and/or using E-Commerce platform.
  • For processing your order that you have ordered via E-Commerce platform, both products sold by King Power and third parties, the payment process for the products both sold by King Power and third parties, will be managed by King Power representatives.
  • For delivering products purchased via E-Commerce platform. Both products sold by King Power and third parties, we might send your personal information to the third parties in order to deliver you the products (For example, sending to shipping operation or our dealer), sold by King Power and third parties.
  • For informing you about delivery status, either product sold on E-Commerce platform by King Power or product sold by third parties, and to service other customers.
  • For comparing information and checking it with third parties to ensure the accuracy of the information. Moreover, we will use the information you have provided to manage your account that you have registered with us (If there is).
  • For checking and managing your financial transaction that you pay on Internet or online services.
  • For checking your information downloaded from E-Commerce platform.
  • For developing plan, layout and information on E-Commerce platform and adjusting to identify user who logs in.
  • For analyzing statistic and user’s behavior in order to deliver you the useful information, the information that you have requested and our product & service information or those of the third parties, except you refuse receiving those contact purposes mentioned.

When you register to open a King Power account or send us your personal information via E-Commerce platform, we will use your personal information to deliver, our or third parties, product & service news and promotions occasionally. You can cancel receiving the news and promotions at all times by using information cancellation system, which is in promotions delivered to you. We might use your contact information to deliver journal from King Power or other related companies. Also, in case of an exception but King Power is requested to disclose your personal information, for example, in case of disclosing the information might prevent life or body threatening, for those purposes of law enforcement or law practice, regulations or other requests, King Power might give your personal information to third parties or affiliates for the purposes mentioned above, especially to accomplish your transaction process, manage your account, manage relations between you, marketing department, law practice, regulations, including other requests that King Power have seen necessary in sharing the information to those individuals. King Power will try our best to ensure that the third parties and our affiliate will preserve and prevent your personal information form access, using, disclosure without permission or other similar kinds of risk and will keep your personal information in recognized period only for those affaires mentioned above.

King Power never and doesn’t do business that sell customer personal information to third parties.

Revocation of consent

You may send us your opposition of use or disclosure of your personal information for any affaire or purpose mentioned above at all times via email stated below. Please note that if you send your opposition of use or disclosure of your personal information for any affaire or purpose mentioned above which depends on condition of opposition, we may not be able to deliver products, give services or comply the contract to you. We explicitly reserve the legal right and remedy in case that we are unable to deliver products, give services or act as stated in the contract, that have been caused by the opposition.

Updating or changing your personal information

You can update or change your personal information at all times by logging in to your account on King Power E-Commerce platform. If you do not have an account, you may update or change your personal information by contacting us via email stated below. We will send your personal information that has been changed to third parties or affiliate that we share your personal information if your personal information is necessary to those affaires mentioned above.

Accessing your personal information

If you would like to access your personal information that we have or would like to know about the use and disclosure of your personal information by King Power in recent year, please contact us via email given below. We reserve the right to charge a reasonable fee of managing to show the information.

If you have King Power account, you may log in your account to check details of your orders on E-Commerce platform. In there, you are able, to see all the details of completed orders or pending orders or orders to be soon delivered, to manage delivery address information, bank details or your subscription of receiving news and promotions. You agree to keep your account name, password and order detail secret and will not disclose them to the third party without permission. We will not be responsible for any damage caused by the misuse of your account, password and order details, except it is stated in Terms of service.

Personal Information Security

King Power certifies that all of the information collected will be stored securely. We protect your personal information by;

  • Limiting access of your personal information
  • Using technological protection to cease access to computer system without permission
  • Eradicating your personal information to secure them when it is no longer necessary to law and business purposes.

King Power use 256 bit SSL (Security Socket Layer) technological decoding when process your financial transaction. The 256 bit SSL (Security Socket Layer) technological decoding has predicted that time used to decode is approximately 2 billion years and it is also recognized as an industry standard.

If you have a reason to believe that your privacy has been invaded by King Power, please contact us via email given below.

Your password is a key to access your account. Please apply different numbers, letters or symbols and do not share King Power password with third parties. If you share the password with the third parties, you will be responsible for any action that has been done on behalf or from your account. And, the consequence is, if you cannot control your password, you may not able to control your personal information or other information that you have sent to King Power and you may have to accept any act that has been done on behalf. So, if your password is disclosed or no longer a secret, for any reason, or if you have a reason to believe that your password is disclosed or no longer a secret, you should contact us and change your password. We would advice you to log off and close browser every time you use public computer.

Minor

King Power “DOES NOT” sell items, especially cigarette and alcohol to minor or a child. If you are under the age of 20, you must use our website only when you are with your parents or guardians.

Cookies

King Power or Service provider, which is allowed, may apply cookies, web beacons or other similar programs to store information in order to allow us to manage greater faster and safer and to your own privacy when using our service and/or log in to E-Commerce platform.

When you visit King Power Servers, we automatically save and record your browser information. When you visit our website, the browser information includes;

  • IP address of your computer
  • Your browser type
  • Web page of the website that you accessed before logging in to E-Commerce platform
  • Web page that you visit on E-Commerce platform
  • Total time spent visiting the web page, products or information searched on E-Commerce platform, time of visit, date and other statistic information

The information will be collected in order to analyze and evaluate to help us develop E-Commerce platform, services, and available products to provide you better services.

Cookies are small text files (usually letters and numbers) which are placed on your browser’s memory or on your device when you visit website or browse information. The program will help us to remember specific browser and device, to rapidly provide information to suit with individual interest and to allow more convenience and usefulness of using E-Commerce platform.

Web beacons are small graphic pictures that are included in service or E-Commerce platform. The program will help us to track numbers of website visitors in order, for us, to understand more of your needs and interests.

No Spam, Spyware or Virus

Spam, Spyware or Virus is not allowed on E-Commerce platform. Please set and remain preference of contact for us to send contact information that you need. You are not allowed or accepted to add other user (Neither a user that is used to buy products from you) to your recipient list (Neither e-mail or letter) except that you are clearly allowed to do so. You will not send any message that contains spam, spyware or virus through E-Commerce platform. If you would like to report a suspicious message, please contact us via email given below.

Changing Privacy Policy

King Power will frequently check Private Policy efficacy. We reserve the right to change Privacy Policy at all times. Changing of the policy will be announced or published on E-Commerce platform.

You understand and agree that King Power reserves the right to disclose your personal information to agencies authorized by law, supervisory authority, state agencies, tax agencies, law enforcement agencies and other related agencies or owners. If King Power has a reason to believe that disclosing your personal information is necessary for performing one’s duty, responsibility, management and agreement, whether voluntary or forced, for purpose of cooperation with agency’s order, investigation and/or forms of request under related law enforcement, you agree not to sue, prosecute King Power or proceed any process against King Power and give up your right to request or other rights in relation to King Power that may happen from disclosing your personal information under situations mentioned above.

Contact King Power

If you would like to revoke your consent in using your personal information, requesting the information and/or personal information, having questions, opinion, anxiety or requesting technical assistance or having questions about cookies, please contact us (and Data Protection Officer) via email cs@kingpower.com