King Power | Refund & Exchange
Refund & Exchange
Q : In which cases can I change/ return/ refund my order?
A : Customers may request to change / return / refund order where terms and conditions are met.
✓required condition
| Reason for Change/Return/Refund | Condition of Product | Condition of Packaging | Condition of Product/Accessories/Gifts with Purchase | Condition of Price/Product Tags | |||
| New/ Unused | No Damages | Packaging remain closed | No missing items i.e. product, packaging, contents inside | Gifts received still intact | King Power Price Tag not being removed | Product Tags not being removed | |
| 1. Damages on Packaging | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| 2. Receive the wrong product/ product received did not match the one displayed on website | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 3. Damages/ Malfunctions on Product | ✓ | ✓ | ✓ | ✓ | |||
| 4. Fashion goods received in wrong size | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 5. Missing Product Contents | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| 6. I change my mind* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
For Example : Product you have purchased malfunctioned 3 days after you have been using. You may return that product since it meets the condition number 3 where the product has already been used, packaging already opened. You will, therefore, need to fully return the product together with its packaging, content inside, gifts with purchase, with price and manufacturer tags remain in good condition.
*Changing or returning Duty Free products for change of mind is NOT applicable under this policy. Company reserves the right not to proceed with any return requests made AFTER customer has signed for purchased product upon receipt, unless such requests are met with terms and conditions listed above.
Non-exchangeable/Refund products
| Product Categories | Description |
| 1.Products in every category | Products that have been received for more than 14 days except for Electronic products are 7 days since the day you receive the product. All the products guaranteed by the manufacturer, customers must directly claim them from the manufacturer following their warranty’s policy. Products that their number, tag or code have been removed. The product has any adjustments within the warranty period regarding the product category (7 days or 14 days) such as the watch has been fixed by the customer, the belt has been cut to adjust the length. |
| 2.ElecTronics | Products with warranty. Memory cards or elecTronic items that have been used. Remarks: 1. All products under brand "Apple" are unable to change or claim for the new item within 7 days guaranteed by the company's policy. You can contact Apple iCare directly. 2. Please be informed that the company reserves the right, along with the manufacturer, to be authorized to examine or consider the item condition before processing the return exchange or claim it regarding the manufacturer's policy. 3. Period for returns/refunds may vary according to the manufacturer's details specified on the website. 4. The company reserves the right to not accept the request to exchange, claim or return any products after 7 days from the date of receiving it. |
| 3.Entertainment, games and musics | Periodicals, Newspapers, Magazines and Journals DVD, VCD, Vedio Games, Programs or similar products ElecTronic Books, ElecTronic Journals, ElecTronic Coupons and Coupons |
| 4.Cloth, shoes and children’s product | Lingerie, Swimwear, Kid and Baby Clothes, Products that their size can be changed. |
| 5.Watch, jewelry and gem | |
| 6. Health and Beauty | Perfumes, Cosmetics, Aroma oil, Health products. |
| 7. Other categories | Souvenirs, Products from new fabric, Hand-made products of Thailand, OTOP products For consumption goods such as Food, Dry fruit, Beverage, Pharmaceutical products, Special price products, Giveaway items |
How do I cancel my order?
A: In case of cancellation, please contact King Power Contact Center: 1631 at 09.00 a.m. – 21.00 p.m. every day.
Please note, there are terms and conditions applied for Instalment order. Company reserves the right for returning or refunding any product purchase with an instalment plan. Except for defective cases, the company reserves the right to refund only product value excluding interest from instalment plan.