King Power | Refund & Exchange
Return and Refund Policy
1. King Power Online reserves the right to cancel any Duty Free order exceeding 60 days from the date of purchase without prior notice.
2. King Power Online reserves the right not to accept returns or exchanges for any product once it has been collected at the airport pickup counter. Please check your items carefully before signing to receive them. In the case of issues such as incomplete delivery, defective or incorrect items, or items not as described, the company will gladly offer an exchange. Product claims can be submitted according to the conditions below.
Conditions for Product Returns
products and their packaging must meet the specified conditions; otherwise, the company reserves the right to reject the return.
Reason for Return | Product in Saleable Condition | Product in New Condition | Complete Product | King Power Label/Tag Intact |
Defective, broken, or damaged items | Not required | ✓ | ✓ | ✓ |
Incorrect item, not as described on website, expired, or incomplete delivery | ✓ | ✓ | ✓ | ✓ |
Additional Claim Conditions
1. Products under a warranty period may be sent for repair or replacement within that warranty period. After the warranty has expired, repair services may still be requested, but the customer is responsible for all related costs.
2. For health and beauty products, please verify expiry dates via [email protected] com or King Power Contact Center : 1631 before purchasing. Returns or exchanges are not accepted if the product still has more than one year of shelf life remaining.
3. For perfume products, differences in scent or longevity are subjective and depend on individual preferences and environment; therefore, returns or exchanges are not accepted in such cases.
How to Submit a Product Claim
If there is any issue such as receiving incomplete, incorrect, damaged, or nonconforming items, please contact [email protected] or King Power Contact Center : 1631 for assistance.