King Power | Refund & Exchange Duty-Free

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Refund & Exchange Duty-Free

Return and Refund Policy

1. King Power Online reserves the right to cancel duty-free orders that remain uncollected for more than 60 days from the purchase date. In such cases, a full refund will be processed back to the original payment method.

2. All products are eligible for return or exchange within 14 days from the date of receipt, except for electronic products, which are eligible within 7 days.

If the product you received does not meet your expectations, has a manufacturing defect, or does not match your order, you may request a return or exchange. Please review the detailed return and exchange conditions.

*** Certain product categories are not eligible for returns due to a change of mind or personal preference. Product warranty coverage is subject to the specific terms and conditions determined by the Company for each product category. ***

3. For your best interest, please carefully inspect all products before signing the acknowledgment of receipt. King Power Online reserves the right to decline any return or exchange requests due to a change of mind once the products have been signed for and collected at the airport pickup counter, except in cases where latent manufacturing defects are discovered within the applicable warranty period.

4. To initiate a return or refund request, please provide supporting evidence, including photos of the defect/damage, along with the receipt or tax invoice for verification. The product inspection process will be completed within 3–5 business days.

Conditions for Product Returns

Products and their original packaging must be returned in perfect, unaltered condition in accordance with the Company’s guidelines; otherwise, the Company reserves the right to reject the return request.

Return and Exchange conditions regarding to product category

Product Categories	Product conditions
1. Products in every category	Products that have been received for more than 14 days except for Electronic products are 7 days since the day you receive the product cannot be returned. All the products guaranteed by the manufacturer, customers must directly claim them from the manufacturer following their warranty’s policy. Products that number, tag or code have been removed cannot be returned.The product has any adjustments within the warranty period regarding the product category (7 days or 14 days) such as the watch has been fixed by the customer, the belt has been cut to adjust the length cannot be returned.
2. Electronics	- Electronic product that has received for more than 7 days from received date cannot be returned. - Memory cards or electronic items that have been used cannot be returned - Products with warranty that fill the information already cannot be returned - Opened or seal-broken product cannot be returned Remarks: 1. All products under brand "Apple" are non-refundable and unable to change or claim for the new item within 7 days guaranteed by the company's policy. You can contact Apple iCare directly. (Defective products will be exchanged with a replacement product of the same model for both inactivated and activated. The new boxed product will not be provided. By changing products, It is reserved at its discretion by Apple’s policies and conditions.) 2. Please be informed that the company reserves the right, along with the manufacturer, to be authorized to examine or consider the item condition before processing the return, exchange or claim it regarding the manufacturer's policy. 3. Period for returns/refunds may vary according to the manufacturer's details specified on the website. 4. The company reserves the right to not accept the request to exchange, claim or return any products after 7 days from the date of receiving it.
3. Entertainment, games and musics	Periodicals, Newspapers, Magazines and Journals cannot be returned. DVD, VCD, Video Games, Programs or similar products cannot be returned. Electronic Books, Electronic Journals, Electronic Coupons and Coupons cannot be returned.
4. Cloth, shoes and children’s product	- Kid and Baby Clothes, Products that their size can be changed or returned. - Footswear, Shoes soles must be clean, unused and be in original condition can return.
5. Watch, Glasses, Jewellery and Gems	- Pierced earrings, earring pendant and earrings cannot be returned. Watches and Eyewear must be as New and be in original condition can return. All Jewelry, gems and Fashion Accessories cannot be returned.
6. Health and Beauty	Perfumes, Cosmetics, Aroma oil, Health products , personal care product must be in original condition, unused can return.
7. Other categories	- Souvenirs, Products from new fabric, Hand-made products of Thailand, OTOP products cannot be returned. - For consumption goods such as Food, Dry fruit, Beverage, Pharmaceutical products cannot be returned. - Special price products, Giveaway items cannot be returned. - Product that has expiry date shows on the website cannot be returned. - Gift with purchase cannot be returned.

Additional Claim Conditions

Reason for Return	Conditions for Product Returns
Reason for Return	Product in Saleable Condition (Original plastic wrapping and seal unbroken)	Product in New Condition (Unused)	Complete Product (All freebies, manuals, accessories, and original packaging included)	King Power Label/Tag intact
Defective, broken, or damaged items	Not required	✓	✓	✓
Incorrect item, not as described on website, expired, or incomplete delivery	✓	✓	✓	✓

Product Claim Support

If you experience any issues with your order, such as receiving incomplete, damaged, incorrect, or non-conforming products, please contact [email protected] or the King Power Contact Center at 1631 for assistance with your claim.

Service is available daily from 9:00 AM to 9:00 PM.

Product Warranty

If the product received is incomplete, damaged due to a manufacturing defect, or does not match the product description, you may review our return and exchange conditions. Please note that certain product categories are excluded from returns due to a change of mind or personal preference, including clearance sale items, hygiene products, and customized or made-to-order products.

The Company guarantees that all products are in good condition at the time of delivery or collection. If you encounter any issues, please notify our staff at the Collection Point immediately or contact the King Power Contact Center within 7 days from the date of receipt for further inspection.

Tel: 1631
Email: [email protected]

Our customer service representatives will provide guidance on the next steps and procedures.

Warranty Claims After the Warranty Period

If the product becomes defective or damaged after the warranty period has expired, we recommend contacting the manufacturer’s authorized service center directly for product inspection and warranty claims in accordance with the brand’s warranty terms.

Please retain your receipt and warranty card as valid proof of purchase for future service requests at the manufacturer’s authorized service center.

Cancellation and Refund

You may contact the King Power Contact Center at 1631 or email [email protected] to cancel your order. Service is available daily from 9:00 AM to 9:00 PM.

*** Once the cancellation process has been completed, refunds will be processed to the original credit or debit card used for payment within approximately 45 business days. The actual credit timeline depends on the billing cycle and policies of the card-issuing bank. ***

For payments made via bank transfer or QR Code, the refund will be processed to a bank account matching the purchaser's name within 7–15 business days.