Online Shopping Guide & FAQ

Online Service Guide

King Power Online (Website and Application) offers a premium duty-free shopping experience with products from leading global brands. Enjoy the convenience of selecting and purchasing products prior to your journey and collecting them at the airport, making every trip even more special.

Airport Pickup

- For collection at Suvarnabhumi Airport, Don Mueang Airport, and Phuket Airport, orders must be placed at least 2 hours and up to 60 days prior to departure.
- For collection at U-Tapao Airport, please place your order at least 24 hours before departure.

Home Delivery

You can shop and get products delivered to your home as it does not require passport or international flight. Home delivery service is only available in Thailand.

FAQ

Q: Are products purchased from King Power Online covered by a warranty?

A: All products are eligible for return or exchange within 14 days from the date of receipt, except for electronic products, which are eligible within 7 days. Please note that you are required to present the Company’s receipt or tax invoice as supporting documentation for all product claims.

If the product you received does not meet your expectations, please review the detailed return and exchange conditions. Please note that certain product categories are not eligible for returns due to a change of mind or personal preference.

For products with extended warranty coverage beyond the standard period, please retain the original receipt or tax invoice, along with the complete packaging, throughout the warranty period. These will serve as valid proof of purchase for the brand’s authorized service center. 

The Company reserves the right to decline reissuing receipts or tax invoices if the original documents are lost or if the product details cannot be verified from the company’s price tag.

Q: What should I do if the product becomes damaged after the warranty period has expired?

A: We recommend that you contact the manufacturer’s authorized service center directly for product inspection and warranty claims in accordance with the warranty terms and conditions of each brand.

Q: Is it necessary to register as a King Power Online member before placing an order?

A: Registering as a King Power Online member offers a seamless online shopping and pre-ordering experience. It allows you to effortlessly track your order status for both airport pickup and home delivery, while receiving exclusive updates, promotions, and privileges ahead of anyone else.

Q: Is there a purchase limit for duty-free products per flight?

A: You may purchase up to 50 duty-free items per flight. For liquid, aerosol, and gel products (LAGs), please thoroughly review the aviation security regulations prior to your travel.

Q: Is there any purchase quantity limit for duty-free products?

A: There is. You can purchase up to 50 items per flight. In case of purchasing liquid, aerosols and gels products, please carefully read the LAGs policy.

Q: What should I do if I forget my password?

Select "Forgot Password" on the login page and enter your registered email address or mobile no., and then use the received OTP to verify your identity and set a new password.

Q: How can I change my password?

A: Log in to your account and go to “My Account & Security > Account Settings > Manage” to change your password.

Q: Can I collect CARAT points from purchases made on King Power Online if I am already a King Power member?

A: King Power members can collect CARAT points from purchases made through King Power Online, just like purchases made at King Power stores.

Please log in and link your King Power membership via “My Account” > “King Power Membership” to verify your identity.

Your CARAT points will be credited to your membership account within 24 hours of successful payment confirmation. Read more

Q: What should I do if my flight details change?

A: If your flight date or time changes after placing a pre-order, please contact the King Power Contact Center at 1631 or email [email protected] to update your flight details.

Service is available daily from 9:00 AM to 9:00 PM.



If your flight details change but the pickup airport remains the same, please notify us at least 7 business days before departure.

* Please note that certain orders may be subject to restrictions and ineligible for changes to the pickup airport or travel date. For further assistance or to verify your order details, please contact the King Power Contact Center at 1631 or email [email protected].

Q: Can I pick up my home delivery order at a King Power store?

A: Home delivery items will be dispatched exclusively to the shipping address designated in the order. Please note that collection at King Power physical stores or airport pickup counters is not available for this service.