King Power | Refund & Exchange Home Delivery
Refund & Exchange Home Delivery
Return and Refund Policy
All products are eligible for return or exchange within 14 days from the date of receipt, except for electronic products, which are eligible within 7 days.
If the product you received does not meet your expectations, has a manufacturing defect, or does not match your order, you may request a return or exchange. Please review the detailed return and exchange conditions.
*** Certain product categories are not eligible for returns due to a change of mind or personal preference. Product warranty coverage is subject to the specific terms and conditions determined by the Company for each product category. ***
Conditions for Product Returns
1. The Company reserves the right to inspect all products before considering any exchange, return, or warranty request in accordance with the applicable terms and conditions. Certain product categories may require additional inspection by the brand’s authorized service center.
2. If customers are required to return products on their own, all related shipping costs will be the customer's responsibility.
3. If a product is eligible for an exchange, return, or warranty claim, the Company will arrange product collection through a designated shipping provider. Upon receipt, the product will undergo further inspection before the request is processed.
4. The Company reserves the right to reject any request if required supporting documents are incomplete, including the receipt, product packaging, or King Power price tag.
5. In the event of any dispute, the Company's decision shall be final.
Return and Exchange conditions regarding to product category
Product Categories | Product conditions |
1. Products in every category | Products that have been received for more than 14 days except for Electronic products are 7 days since the day you receive the product cannot be returned. All the products guaranteed by the manufacturer, customers must directly claim them from the manufacturer following their warranty’s policy. Products that number, tag or code have been removed cannot be returned.The product has any adjustments within the warranty period regarding the product category (7 days or 14 days) such as the watch has been fixed by the customer, the belt has been cut to adjust the length cannot be returned. |
2. Electronics | - Electronic product that has received for more than 7 days from received date cannot be returned. Remarks: |
3. Entertainment, games and musics | Periodicals, Newspapers, Magazines and Journals cannot be returned. DVD, VCD, Video Games, Programs or similar products cannot be returned. Electronic Books, Electronic Journals, Electronic Coupons and Coupons cannot be returned. |
4. Cloth, shoes and children’s product | - Kid and Baby Clothes, Products that their size can be changed or returned. - Footswear, Shoes soles must be clean, unused and be in original condition can return. |
5. Watch, Glasses, Jewellery and Gems | - Pierced earrings, earring pendant and earrings cannot be returned. Watches and Eyewear must be as New and be in original condition can return. All Jewelry, gems and Fashion Accessories cannot be returned. |
6. Health and Beauty | Perfumes, Cosmetics, Aroma oil, Health products , personal care product must be in original condition, unused can return. |
7. Other categories | - Souvenirs, Products from new fabric, Hand-made products of Thailand, OTOP products cannot be returned. - For consumption goods such as Food, Dry fruit, Beverage, Pharmaceutical products cannot be returned. - Special price products, Giveaway items cannot be returned. - Product that has expiry date shows on the website cannot be returned. - Gift with purchase cannot be returned. |
Additional Claim Conditions
1. Products covered under warranty may be submitted for a warranty claim within the applicable warranty period. If the warranty period has expired, you may still request repair services through the Company; however, all related costs, including repair and shipping fees, will be your responsibility.
2. For health and beauty products, you may contact [email protected] or the King Power Contact Center at 1631 to inquire about product expiry dates before placing an order. The Company reserves the right not to accept returns or exchanges for products with more than one year of remaining shelf life.
3. For perfume products, fragrance longevity and scent perception may vary depending on usage, environmental foctors, and individual chemistry. Therefore, returns or exchanges will not be accepted under these circumstances.
Products and their original packaging must be returned in perfect, unaltered condition in accordance with the Company’s guidelines; otherwise, the Company reserves the right to reject the return request.
Reason for Return | Conditions for Product Returns | |||
| Product in Saleable Condition (Original plastic wrapping and seal unbroken) | Product in New Condition (Unused) | Complete Product (All freebies, manuals, accessories, and original packaging included) | King Power Label/Tag intact | |
| Defective, broken, or damaged items | Not required | ✓ | ✓ | ✓ |
| Incorrect item, not as described on website, expired, or incomplete delivery | ✓ | ✓ | ✓ | ✓ |
Product Claim Support
If you experience any issues with your order, such as receiving incomplete, damaged, incorrect, or non-conforming products, please contact [email protected] or the King Power Contact Center at 1631 for assistance with your claim.
Service is available daily from 9:00 AM to 9:00 PM.
Product Warranty
If the product received is incomplete, damaged due to a manufacturing defect, or does not match the product description, you may review our return and exchange conditions. Please note that certain product categories are excluded from returns due to a change of mind or personal preference, including clearance sale items, hygiene products, and customized or made-to-order products.
The Company guarantees that all products are in good condition at the time of delivery or collection. If you encounter any issues, please notify our staff at the Collection Point immediately or contact the King Power Contact Center within 7 days from the date of receipt for further inspection.
Tel: 1631
Email: [email protected]
Our customer service representatives will provide guidance on the next steps and procedures.
Cancel & Refund
You may contact the King Power Contact Center at 1631 or email [email protected] to cancel your order. Service is available daily from 9:00 AM to 9:00 PM.
*** Once the cancellation process has been completed, refunds will be processed to the original credit or debit card used for payment within approximately 45 business days. The actual credit timeline depends on the billing cycle and policies of the card-issuing bank. ***
For payments made via bank transfer or QR Code, the refund will be processed to a bank account matching the purchaser's name within 7–15 business days.
Product Claim Procedure
If you receive an incorrect item, incomplete order, damaged product, or a product that does not match the product description, please contact us within 24 hours after receiving your order.
You may contact us via email at [email protected] or the King Power Contact Center at 1631 to request a return, exchange, or product claim. Please provide supporting photos or videos according to the list below for verification purposes:
1. A photo of the front of the parcel showing the recipient’s name, delivery address, and shipping label
2. Photos or videos clearly showing the damaged area or incomplete items received
3. Photos or videos showing the manufacturing or expiry date, if applicable
4. A photo of the King Power product price tag
The Company reserves the right to inspect all products in accordance with the Company’s terms and conditions. The inspection process will take approximately 3–7 business days. In cases involving complex issues or products requiring further inspection by the brand’s authorized service center, the processing period may take longer and will be subject to the brand’s conditions.
Preparing Products for Return
- Please return the product, product box, accessories, and all included components in their original condition, and place them in a King Power return box for return shipment. Please do not use the original product box as the outer packaging for return shipment.
- Please do not attach stickers, adhesive tape, or write any messages directly on the product box or packaging. The Company reserves the right to reject the return if any damage is found.
If you are required to return the product by yourself, you will be responsible for all related return shipping costs.
If the product qualifies for a return, exchange, or warranty claim under the applicable conditions, the Company will arrange for a shipping provider to collect the returned product, subject to the Company’s terms and conditions.
If you have any questions regarding your order, please contact [email protected] or the King Power Contact Center at 1631. Service is available daily from 9:00 AM to 9:00 PM.