Refund & Exchange

Q : In which cases can I change/ return/ refund my order?

A : Customers may request to change / return / refund order where terms and conditions are met.

required condition

Reason for Change/Return/RefundCondition of ProductCondition of PackagingCondition of Product/Accessories/Gifts with PurchaseCondition of Price/Product Tags
New/ UnusedNo DamagesPackaging remain closedNo missing items i.e. product, packaging, contents insideGifts received still intactKing Power Price Tag not being removedbr/and’s Tags not being removed
1. Damages on Packaging 
2. Receive the wrong product/ product received did not match the one displayed on website
3. Damages/ Malfunctions on Product   
4. Fashion goods received in wrong  size
5. Missing Product Contents  
6. I change my mind*

For Example : For Example: Product you have purchased malfunctioned 3 days after you have been using. You may return that product since it meets the condition number 3 where the product has already been used, packaging already opened. You will, therefore, need to fully return product together with its packaging, content inside, gifts with purchase, with price and manufacturer tags remain in good condition.


*Changing or returning Duty Free products for change of mind is NOT applicable under this policy. Company reserves the right not to proceed with any return requests made AFTER customer has signed for purchased product upon receipt, unless such requests are met with terms and conditions listed above.


Non-exchangeable products

Product CategoriesNon-exchangeable products
1. Products in every categoryProducts thathave been received for more than 14 days or products guaranteed by the manufacturer,
customers must directly claim them from the manufacturer.
Products that their number, tag or code have been removed.
2. ElecTronicsProducts with warranty.
Memory cards or elecTronic items that have been used.
3. Entertainment, games and musicsPeriodicals, Newspapers, Magazines and Journals
DVD, VCD, Vedio Games, Programs or similar products
ElecTronic Books, ElecTronic Journals, ElecTronic Coupons and Coupons
4. Cloth, shoes and children’s productLingerie, Swimwear, Kid and Baby Clothes, Products that their size can be changed.
5. Watch, jewelry and gem
6. Health and BeautyPerfumes, Cosmetics, Aroma oil, Health products.
7. Other categoriesSouvenirs, Products from new fabr/ic, Hand-made products of Thailand, OTOP products
For consumption goods such as Food, Dry fruit, Beverage, Pharmaceutical products,
Special price products, Giveaway items

Q: How do I cancel my order?

A: In case of cancellation, please contact King Power Contact Center : 1631 at 09.00 a.m. – 21.00 p.m. everyday. Email: cs@kingpower.com (24 hours).