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King Power | Pre-Order Guide

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Duty Free Step By Step Guide (Shop | Pick Up | Fly)

Step 1 : Browse Products

Browse and add the product to your shopping cart by choosing where to pick up the product between departure or arrival.

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Please refer to the information below to the airport of your flight before purchasing online:

Departure Flight

Suvarnabhumi airport, Don Mueang airport and Phuket airport

  • The purchase must be completed within 60 days or at least 2 hours before the date of departure flight from Thailand.

U-Tapao Rayong-Pattaya Airport

  • The purchase must be completed at least 24 hours before the date of your departure flight from Thailand.

For Private Jet Passenger

  • The purchase must be completed at least 24 hours before the date of your departure flight from Thailand.
  • Some product pricing may differ from regular flights.

 

*Please note that some product will not available at your preference airport.

Arrival Flight

Arrival Flight requires you to shop at least 2 hours or 60 days before arrival flight time for pick up at Suvarnabhumi airport, Don Mueang Airport and Phuket Airport only.

*Please note that some product will not available at your preference airport.

Step 2 : Check Out

Adding your flight info and rechecking each product's condition, such as availability location that matches your flight, stock, purchase limitation. Then go to checkout to fill all the information details and make a payment. When payment is confirmed, you will receive an email order confirmation to your email. You can check the order status by click at "My account > My order"

(Following Thai Customs Allowances, purchase of duty-free products using pickup on arrival option must not exceed 20,000THB.)

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LAGs condition:
Taking Duty Free Liquids, Aerosols, Gels On BoardAs enforced by the International Civil Aviation Organization (ICAO) effectively as of June 1, 2007, the security measures restrict the amount of Liquids, Aerosols and Gels (LAGs) that passengers may take on board in their hand luggage on international flights in order to protect against the threat of liquid explosives. Only limited quantities of liquids, aerosols and gels, or similar substances may be taken on board an aircraft in your hand-carry luggage.

Arrival flight condition:

  • This service is for pre-ordering Duty Free items from Import Duty Free Shop via online channel.
  • This is for only products that are available at Import Duty free Shop only (some items will not be available at your preferred collecting point.) Alcohol and Tobacco will not be available on the online channel.
  • For Duty Free items and Blue Price tags are eligible of King Power membership discount
  • For Birthday Celebration, E-Purse Balance, Cash Card, Gift Card, Gift Voucher, Cash Voucher, Discount voucher including E-Purse Balance from any campaign are not eligible for purchasing Import duty-free items.
  • The customer must be the person who schedules to travel to Thailand within 30 days from the purchase date.
  • The total purchase for all Import duty-free items for each particular flight is 20,000 THB
  • The company reserves the right to change, amend or cancel these terms and conditions at any time without prior notice.

Step 3 : Collect the product at the airport.

Go to KingPower Counter. Present your order confirmation together with your passport and boarding pass.

See Collection Point Map

FAQ

Q: When can I place my order?

A: For departure flight: At least 24 hours or within 60 days before flight time for Suvarnabhumi and Don Mueang Airport, before 48 hours for U-Tapao Airport and 2 hours for Phuket Airport.
For arrival flight : At least 2 hours or within 60 days before flight time for Suvarnabhumi airport, Don Mueang Airport and Phuket Airport

Q: When can I place my order?

A: For departure flight: At least 24 hours or within 60 days before flight time for Suvarnabhumi and Don Mueang Airport, before 48 hours for U-Tapao Airport and 2 hours for Phuket Airport.
For arrival flight : At least 2 hours or within 60 days before flight time for Suvarnabhumi airport, Don Mueang Airport and Phuket Airport

Q: Why cannot I purchase a product that shows the availabilities after filling the flight information?

A: Some products and stocks may differ depending on the location and shop. Please contact our Customer Service Team to check stock availability. Otherwise, you can purchase these items when you're next to one of our Airport stores.

Q: How to refund and exchange?

A: Check for more information of How to refund and exchange items, you can check our return policy here.