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King Power | Pre-Order Guide

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Duty Free Step By Step Guide (Shop | Pick Up | Fly)

Step 1 : Browse Products

Browse and add the product to your shopping cart.

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Please refer to the information below to the airport of your flight before purchasing online:

Departure Flight

Suvarnabhumi airport, Don Mueang airport and Phuket airport

  • The purchase must be completed within 60 days or at least 2 hours before the date of departure flight from Thailand.

U-Tapao Rayong-Pattaya Airport

  • The purchase must be completed at least 24 hours before the date of your departure flight from Thailand.

For Private Jet Passenger

  • The purchase must be completed at least 24 hours before the date of your departure flight from Thailand.
  • Some product pricing may differ from regular flights.

 

*Please note that some product will not available at your preference airport.

Step 2 : Check Out

Adding your flight info and rechecking each product's condition, such as availability location that matches your flight, stock, purchase limitation. Then go to checkout to fill all the information details and make a payment. When payment is confirmed, you will receive an email order confirmation to your email. You can check the order status by click at “My account > My order”

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LAGs condition:
Taking Duty Free Liquids, Aerosols, Gels On BoardAs enforced by the International Civil Aviation Organization (ICAO) effectively as of June 1, 2007, the security measures restrict the amount of Liquids, Aerosols and Gels (LAGs) that passengers may take on board in their hand luggage on international flights in order to protect against the threat of liquid explosives. Only limited quantities of liquids, aerosols and gels, or similar substances may be taken on board an aircraft in your hand-carry luggage.

Step 3 : Collect the product at the airport.

Go to KingPower - Collection Point. Present your order confirmation together with your passport and boarding pass.

See Collection Point Map

FAQ

Q: When can I place my order?

A: For departure flight: At least 24 hours or within 60 days before flight time for Suvarnabhumi and Don Mueang Airport, before 48 hours for U-Tapao Airport and 2 hours for Phuket Airport.

Q: When can I place my order?

A: For departure flight: At least 24 hours or within 60 days before flight time for Suvarnabhumi and Don Mueang Airport, before 48 hours for U-Tapao Airport and 2 hours for Phuket Airport.

Q: Why cannot I purchase a product that shows the availabilities after filling the flight information?

A: Some products and stocks may differ depending on the location and shop. Please contact our Customer Service Team to check stock availability. Otherwise, you can purchase these items when you're next to one of our Airport stores.

Q: How to refund and exchange?

A: Check for more information of How to refund and exchange items, you can check our return policy here.