How to collect your item(s) at Airport Pick up counter
An outbound international flight is required in purchasing duty free products. You can purchase within 60 days or at least 24 hours before departure date for pickup at Suvanabhumi, Don Muang. At least 48 hours before departure date forU-Tapao Airport, and for Phuket International Airport, purchase must be completed at least 96 hours before departure.
To pick up your item, you just show the following document to our staff at Airport Pick Up counter :
1. Order confirmation
3. Boarding Pass
Recommendation when collecting your Online order at Airport Pick up Counter
We would like to suggest you to check your item(s) before signing the receipt at Airport Pick up Counter. You can request our staff to dispose the sealed bag for checking the item(s). However, for some item such as liquid, you must not dispose the packing as it will be not allowed to take it on board. After you has checked your item(s), our staff will pack the item for you to take it on board again.
The company reserves rights to compensate any claims filed after Customer had signed for order pickup.
Important In case you are unable to pick up your order on your specified flight date, please contact us to amend your flight detail at least 7 business days in advance. Should there be no notification of new flight detail made to us within 7 days after specified flight date, we reserve the rights to return and resell those items without prior notice, and stock availability will not be guaranteed in such case.