Can I immediately use the benefits after applying for the membership?

Yes, you can. You will receive a temporary member card for the purchase. A permanent member card will be issued within 30 working days.

What are the benefits for King Power members?

King Power members get a lot of benefits in addition to discounts:

• Exclusive benefits for members in promotional campaigns and special activities.
• Discounts at shops, hotels, resorts, spas, restaurants, golf clubs, travel agencies, airlines, limo services, travel insurances in Thailand and abroad, etc.
• Relaxation with free snacks and beverages at the King Power Lounge.
• Information on promotions and membership updates at the King Power Member Club and King Power Member Counter.
• Discount at the Asian Corner.
• Discount at the Kin Ramen.
• Discount at the Ramayana Restaurant.
• Discount at the Scene Bar.
• Discount at the Aksra Theatre.
• Discount at the Scene Shop.
• Discounts for room reservations, table reservations and spa reservations at the Pullman King Power Bangkok Hotel.

What are the conditions in buying King Power’s duty free products?

You simply show your passport, flight number, itinerary and King Power member card at the registration point. The items you shop will be ready for collection at the Pick – Up Counters in the departure lounge at Suvarnabhumi Airport on your departure date.

If you travel with your agency or have a tentative schedule, you can purchase 60 days in advance. After your schedule is confirmed, please contact King Power Contact Centre at 1631 (Daily at 08.00 – 21.00 hrs.). We will prepare your shopping items at the Pick Up Counter near your gate. Please feel free to change your itinerary at the same phone number.

What if I purchase but cancel my flight?

You can contact King Power Contact Centre at 1631 during 8.00-21.00 hrs daily to cancel within 60 days after your purchase.

King Power reserves the right to charge 10% of the purchase amount as processing fee.

Can I shop at King Power if I don’t have any overseas trips?

King Power welcomes everyone to our shop. If you want to buy duty free items but you are not making an overseas trip, you can ask your friend who is travelling abroad to buy them for you with the special privilege as a King Power member.

In addition, King Power also provides blue label items which you can take with you after the purchase. These items include electrical appliances, cameras, mobile phones, sport products, apparels, shoes, bags, toys, dolls, snacks, Thai silk products and spa products from leading brands. You can also enjoy our services at, among others, the Aksra Theatre and Ramayana Restaurant.

In case I purchase the merchandise by using the non-upgraded card, am I entitled to
the special discount as given to an upgraded member?

If your purchased volume meets the required condition, you are instantly entitled to discounts without having to get a new, upgraded card. However, if you miss the deadline to pick up the new, upgraded card, you must contact the King Power Member Club before you are entitled to the benefits as stated.

What should I do in order to upgrade my member card?

King Power membership is automatically upgraded after a member’s total purchase in one month at King Power Downtown Duty Free Mall reaches the required amount.

Do I have to change my member card after my membership is upgraded?

You can continue using the present card until you receive a new one. You can get the new card at the King Power Member Club within 15 working days of the following month.

What is condition in getting KPG Reward Points?

You receive 1 point for every THB25 purchase at the King Power Downtown Duty Free Mall and King Power Duty Free at Suvarnabhumi Airport. The accumulated points can be exchanged for brand-name products as stated in the Reward Catalogue. Check the Reward Catalogue at the point of sales, or at websitewww.kingpower.com

What should I do to claim my Birthday Celebration privilege?

As a valued King Power member, you can enjoy our exclusive Birthday Celebration privilege for three months starting from your birth month! Receive 25% cash back credited to your membership account upon purchasing two participating items (excluding liquor and tobacco). Shop at King Power Downtown stores, at the airports, or with our personal shopper by calling Call to Shop at Tel. 02-338-7870 or via Chat to Shop on LINE@ : @KP_ChatToShop (note: this offer is not applicable for online purchases). Your cash back will be credited promptly and will remain valid for three months from the month you utilize this privilege.

Effortlessly experience 'Happiness' by presenting your passport and boarding pass at the shop. Please note, physical membership cards are no longer issued. Our cardless service ensures you can fully enjoy Birthday Celebration privileges by simply presenting your passport and boarding pass.

Remark: Terms and conditions are governed by the Company and are subject to changes without prior notice.

What do I have to do in order to use the King Power Lounge?

Simply show your member card upon entering the King Power Lounge at the King Power Downtown Duty Free Mall and King Power Duty Free at Suvarnabhumi Airport. Both lounges are accessible to you without the condition of minimum purchase. There are snacks, beverages and Wi-fi internet for your comfort and convenience.